GET HELP NOW

Spare parts,
service & support

Your uptime is our priority. All the time.

QUPAQ denesting and handling solutions automate food production around the world, around the clock. So we know the importance of fast resolution of any issues that compromise optimal production flows.

That’s why we offer 24/7 technical assistance to our customers and encourage them to reach out and help us solve any little problem before they become big ones.

Spare parts: Write spareparts@qupaq.com to place your order now.

Questions about service, support, and service agreements: Complete the contact form to let us know your needs – we’ll get back to you ASAP.
MODULAR SOLUTIONS THAT GROW WITH YOUR NEEDS

Upgrades

Consumer tastes change along with retailer requirements, technology, and everything else. That’s why we design QUPAQ tray denesting and handling solutions according to modular principles to enable flexible upgrades and rebuilds of individual components or entire packing lines.


We build our equipment to last, but also to enable a range of cost-effective adjustments. Whenever your food packaging requirements evolve, simply contact our Aftersales Rebuild Team for:



  • Comprehensive rebuild and refurbishment insights

  • Detailed upgrade plans and cost-benefit analyses

  • Expert advice from our experienced After Sales Rebuild Team


We collaborate with you to determine the level of refurbishment to meet the demands of your production schedule and applications.


Service agreements

To ensure optimal performance, regular maintenance of your tray denesting and handling equipment is essential.


Our maintenance agreements ensure your uptime and peace of mind to:



  • Minimize planned and unplanned downtime

  • Optimize planned maintenance routines

  • Ensure ongoing and high productivity


All maintenance activities are documented in agreed Service and Repair Reports.


Spare parts

Fast access to the right spare parts is essential to maintain and service your automation equipment for maximum uptime.


That’s why we keep adequate supplies of spare parts in stock and are able to ship most items within 24 hours.


We offer several spare part packages to meet customer needs:



  • Standard recommended spare parts package

  • Individual spare parts

  • Customized spare parts package


Write spareparts@qupaq.com to place your order now.


24-7 technical
support

Your uptime is our business.

If you need technical support for any QUPAQ equipment, our experienced service technicians are ready to help around the clock.

Contact technical support now:
Hotline: +45 61 41 01 00
Email: support@qupaq.com

NEED INFORMATION?

Contact us to find the tray denesting &
handling solution that’s right for you

Stefan Lendzian
CSO, INTRAY
Lars Zederkof
CSO, ANYTRAY
Andy Larsen
Head of Aftersales & Service